- To process claim, please provide the reason, invoice number and date of invoice.
- In case of any discrepancies, complains or concerns, kindly notify us within seven (7) days from the date of invoice and lenses must be returned within thirty (30) days from the date of invoice and in a sell-able condition. The company will be released from any obligation after the time frame given.
- After one (1) hour from receiving the order and manufacturing is commenced or its ‘in process of manufacturing’, the orders would not be subject to cancellation.
- In a situation of late deliveries of orders due to any cause beyond our control, the company will not be held liable.
- Any items including demo lenses and frames (old or new) sent by customers will be at their own risk. The company will not be held responsible for any accidental damages done during process or delivery.
- Any items sent must be sent in casing /box to avoid damages.