• To process claim, please provide the reason, invoice number and date of invoice.
  • In case of any discrepancies, complains or concerns, kindly notify us within seven (7) days from the date of invoice and lenses must be returned within thirty (30) days from the date of invoice and in a sell-able condition. The company will be released from any obligation after the time frame given.
  • After one (1) hour from receiving the order and manufacturing is commenced or its ‘in process of manufacturing’, the orders would not be subject to cancellation.
  • In a situation of late deliveries of orders due to any cause beyond our control, the company will not be held liable.
  • Any items including demo lenses and frames (old or new) sent by customers will be at their own risk. The company will not be held responsible for any accidental damages done during process or delivery.
  • Any items sent must be sent in casing /box to avoid damages.

 

 Conditions for entitlement of Credit Note*

1

Uncut stock lenses in a sell-able condition with packaging intact

Yes

2

Cut stock lenses

No

3

RX Lenses – Coating peel due to manufacturer defect

Yes
(within 12 months)

4

RX Lenses – Coating crack due to heat or chemical damaged or normal wear and tear

No

*

Issuance of credit notes are subject to approval

The company reserves the right to modify the terms and conditions at any time without prior notice. Thank you for your continuous support.